Dial PCE Internet
FREQUENTLY ASKED QUESTIONS
GENERAL FREQUENTLY ASKED QUESTIONS
Q:What is my username?
A: Your username will be the name you choose during sign-up with a "@" after it (example: username@dialPCE.com). The network you are setup on will have a letter associated with it. This letter will follow net-X.net, where "X" is the network identifier. Not all networks require the letter identifier.
Q:Can I change my username and password?
A: You may change your user name and password by calling Technical Support at 231-876-9260.
Q:Can I use the service on multiple computers?
A: Yes, you can use your dialup account on multiple computers, just not at the same time.
Q:Will I be charged extra if I connect with a number that is long distance?
A: A: Yes. Please ensure that the number(s) you choose are local calls. We are not responsible for any long-distance charges incurred by your account.
Q:Why am I receiving Possible Interruption of Service email messages?
A: 90% of the time your credit card has expired. You may call 231-876-9260 and update your billing information.
Q:How do I set up my email?
A: There are step-by-step instructions for Outlook Express Here!
Instructions for Microsoft Outlook are Here!
Q:What if the number I'm dialing is not a local number?
A: Contact Technical Support for assistance or email support@dialpce.com. If emailing us, please include your name and user name, your preferred way to contact you, and a description of the problem.
Q:How do I add additional email accounts?
A: When you sign up for service you can have up to five email accounts. These accounts do not have to be set up at the same time. To add an email account, call 231-876-9260.
Q:I keep receiving an error message when I try to connect. What does it mean?
A: An error message with the number 691 could mean that your account is inactive. Please contact our Customer Service department at 231-876-9260 for this or any other error messages.
Q:Is this going to be long distance?
A: If there is a local number in the list during signup process, then no, there will not be any long distance charges.
Q:Can I use numbers in my password?
A: Yes, you can use numbers in your password.
Q:My computer says "I'm Connected" but what do I do now?
A: You can open a browser such as "Internet Explorer" or "Netscape" by clicking the "E" or "N" icon on your desktop. You may also go to the start button on your task bar. Scroll to programs and click on "Internet Explorer," then type a URL into the address field and press enter.
Q:Are there more numbers to dial in with other than the one I am using now?
A: We have many access number to choose from. Visit our 'Local Number Search' page and enter the area code of your telephone number to see a current list.
Q:What number do I call to change my Credit Card Information?
A: You may change your account information by calling 231-876-9260
Q:Are there certain Hours that I can call the Tech Support Number?
A: You can call us during business hours, M-Sa, 8:30am-5:00pm.
Q:How do I get my email?
A: Open a browser such as "Internet Explorer" or "Netscape" and go to "http://www.dialpce.com". Click the link to Dial PCE Web Mail. Then type in your email user name and password, and click the Login button.
Q:Why is it after I cheek my e-mail I get disconected?
A: In your outlook program in the top tabs push tools, then options. Then at the top of the new window is a tab called connections. After clicking it you will see a box called hang up after sending and reciveing if this is cheeked this is your problem. Uncheck the box and your problem should be fixed.
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